General FAQs
What types of products do you offer?
We offer a variety of private and customized tours, including cultural experiences, city tours, and day trips. Additionally, we provide car hire and kimono rentals. If you have specific requirements for a guide, we can tailor a guided service to meet your needs.
How can I get more detailed information about a specific tour/service?
If you didn’t find the information you needed on the product page, you can contact us directly through our website or via email for detailed information on any of our tours. We’re happy to assist you.
How do I book a tour/service?
You can book a tour/service directly through our website or contact us via the contact form, email or WhatsApp for assistance.
What payment methods do you accept?
We accept major credit cards.
Can I make changes to my booking?
Yes, you can make changes to your booking up to 48 hours before the tour date.
What is your cancellation policy?
Cancellations made 48 hours in advance are fully refundable. For cancellations within 48 hours, a cancellation fee apply.
How do I cancel or reschedule a tour?
You can cancel or reschedule by contacting us directly through our website or customer service.
Can you accommodate dietary restrictions?
Yes, please inform us of any dietary restrictions, and we will do our best to accommodate your needs on the tour.
Do you offer tours in languages other than English?
Yes, we offer tours in multiple languages, including Chinese and Korean. Please request your preferred language when booking.
How can I contact customer support?
You can contact us via WhatsApp, email, or through the contact form on our website.
What are your customer service hours?
Our customer service team is available everyday, 9 AM to 6 PM (local time).
Service-Specific FAQs
Pre-Planned Tour: If I want to spend more time at a particular spot, can I skip a spot on the pre-planned itinerary?
Yes, while you won't be able to contact your guide in advance to customize the itinerary, your guide will do their best to accommodate your preferences during the private tour.
Pre-Planned Tour: Can the tour start earlier or later than the scheduled time?
We try to accommodate requests for different start times, but this depends on the guide's availability and the overall tour schedule.
Pre-Planned Tour: What is included in a pre-planned tour?
Custom Tours: How far in advance should I book a custom tour?
We recommend booking at least 1 weeks in advance to ensure availability and proper planning.
Custom Tours: Can you arrange a custom tour for a specific duration?
Yes, we can customize tours to fit your schedule. If the options on our website don't suit your needs, please provide details when contacting us
Custom Tours: How does the process of discussing the itinerary with the guide work?
After you answer the booking questions, your guide will receive the information you provide and tailor the tour accordingly. Additionally, your guide will contact you via WhatsApp or email two weeks before the tour to discuss and finalize the itinerary based on the details you've provided.
Custom Tours: What is included in a custom tour?
Custom tours typically include a private guide, pre-trip communication with the tour guide, and pick-up service.
Kimono: How long does it take to put on a kimono?
The dressing process usually takes about 30 minutes, depending on the complexity of the kimono.
Kimono: Is there a kimono rental option for children?
Yes, we offer kimono rentals for children.
Kimono: What is included in a kimono rental?
It includes kimono, undergarments, half-width obi belt, socks, bag (Japanese pattern drawstring only), sandals / obi belt tightening service.
